We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Analytics. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. Share ideas. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. Waterstones Solutions. Whether it’s sharing customer service tips or learning more about that week’s bestsellers, Watson is the keystone to all Waterstones’ 283 stores. Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. Elddis IT Strategy. 2010. “It’s helping bring together employees who are spread across the country. Qui Sommes-Nous ? Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. The staff are friendly and supportive, and your customers are usually very polite, respectful, and in general a pleasure to deal with. Interact intranet design inspiration. We won a tender to develop the global intranet for William Grant. All this will enable them to deliver a better customer experience. “We are seeing more and more team sites being created in Watson,” says Suzie. Integrations . Broadcasts. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. Intranet Design: Tips and Tricks. Integrations . Interact the gateway to your digital workplace. Ask questions. “Watson is incredibly social,” says Suzie. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. Interact Intranet. Watson is Waterstone’s main communication channel now. Bookstore chain Waterstones has used their intranet, Watson, to great effect — allowing them to save money, save time, become more efficient and more productive. “As well as making us more commercially responsive, downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. Flexible and attractive intranet homepages. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. Ask questions. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Flexible and attractive intranet homepages. Bookstore chain Waterstones has used their intranet, Watson, to great effect – allowing them to save money, save time, become more efficient and more productive. United Kingdom: … Interact Intranet • 33 Pins. Qui Sommes-Nous ? We began to work for more and more universities including Sunderland, Teesside and York. Multi-channel communication from within your intranet. “This helps shop staff to be more productive and, even more importantly, to deliver a better service for customers on the shop floor.”, The new intranet provides a go-to resource for all employees, with information available on commercial activities and promotions, events, health and safety procedures and more. Interact Intranet • 2 Pins. “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. Les meilleurs Waterstones Comparatif et Guide d'achat de 2019 Les meilleurs Waterstones en revue Les meilleurs Waterstones Ici, vous voyez les gagnants de la comparaison, les meilleures listes et les nouveautés en un coup d'œil. Share ideas. Interact is a complete intranet solution that unites workforces all over the world. To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. Forums. "Watson is incredibly social. They're smart, funny, clever, innovative and generally just brilliant. Forums. Associations; Boutiques Solidaires; Comment Ça Marche ? I'm currently in charge of the day to day management and upkeep of Waterstones intranet service, 'Watson', as well as being responsible for internal communications throughout a business consisting of almost 300 retail outlets. 2011 . Explore. We power internal communications. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. Workflow & Forms. Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. Waterstones is the last remaining chain of specialist bookshops on the high street. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. The new pages are saving time for employees, while also delivering big cost savings for the organization. Downloading and printing marketing materials from our intranet has reduced the cost of a … In the past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped them to stores by courier. That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. More ideas from . “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Discuss. Cons. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business. Streamline business processes with online forms. Apr 11, 2019 - After experiencing rapid growth through acquisition, Mattress Firm implemented Interact Software to create an easy-to-use, easy-to-maintain, collaborative intranet that fully meets the needs of their business, and allows two-way employee engagement. Case Study . Waterstones 'Watson' intranet homepage. Pinterest. That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. Discover our full range of books, gifts, toys, stationery and audiobooks at Waterstones.com. Livres. Becki Hall  •  Streamline business processes with online forms. “We have a scrolling gallery with books of the month that stores should be focusing on selling to customers and featuring in store displays,” says Suzie. About Interact. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. As of February 2014, it employs around 3,500 staff in the UK and Europe. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Multi-channel communication from within your intranet. Interact Intranet • 1 Pin. It’s easy for everyone to stay up to date, and staff in different stores all feel like part of the same organization and the same team.”, Watson is incredibly social. Interact the gateway to your digital workplace. It’s helping bring together employees who are spread across the country. Leading UK bookseller Waterstones delivers great customer service with Interact. “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. Interact Intranet 's best boards. Our people. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. Workflow & Forms. As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. Bring your people together for more effective working. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. 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